Privacy Policy
Last Updated: October 25, 2025
At Pickleball Roadmap, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name and email address
- Account credentials
- DUPR score and skill level information
- Practice session data and notes
- Payment information (processed securely through Stripe)
- Communications with us
Automatically Collected Information
When you use our service, we automatically collect:
- Device information (browser type, operating system)
- Usage data (pages visited, features used, time spent)
- IP address and location data
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Create and manage your account
- Process your payments and subscriptions
- Personalize your training plans and recommendations
- Provide AI coaching and feedback
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraud
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, including payment processing (Stripe), hosting, analytics, and AI services (OpenAI).
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We use industry-standard encryption for sensitive data and secure authentication through Firebase.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and receive a copy of your personal data
- Correct or update your personal information
- Delete your account and personal information
- Object to or restrict certain processing of your data
- Opt-out of marketing communications
- Export your data in a portable format
To exercise these rights, please contact us at the information provided below.
6. Cookies and Tracking
We use cookies and similar tracking technologies to collect and track information about your use of our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.
7. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@pickleballroadmap.com